Job Type: Full Time
Reports to: Customer Service Representative Supervisor
Location: Burnaby, British Columbia
Relevant Years Experience: 1-3
Email your resume: jobs@kelron.com

Established in 1992, Kelron Logistics was formed in response to the arrival of free trade throughout North America. Since then we have evolved into one of the largest and fastest growing third party logistics providers in North America with offices in Burnaby, BC, Mississauga, ON and Montreal, PQ. Our expert knowledge of the North American market and value-added services, including transportation, warehousing and supply chain consulting, has catapulted us to the forefront of our industry in Canada and the United States. We offer our clients peace of mind and simplicity in addressing all their transportation needs. Kelron Logistics is a dynamic and results-oriented company. If you are a high-energy, team player that thrives on effective problem solving and challenges, we would like to hear from you.

JOB STATEMENT

Develops, establishes and maintains positive relationships with all Kelron clients by providing "Gold Standard" customer service at all times.

JOB DESCRIPTION:

1. Provides and supports all service requirements of assigned Kelron Clients exactly to or higher than their expectations.

2. Assimilates and accepts all business assigned to client support from the sales department.

3. Identifies the individual needs and wants of each client for each freight movement.

4. Inputs all relevant data for each freight movement into the appropriate Kelron applications.

5. Ensures all necessary information for each order is communicated effectively to all logistics coordinators and team members through the appropriate communication channel.

6. Problem-solves client specific freight issues from the point of order placement through to completion.

7. Collaborates and offers assistance to other team members in delivering optimal transportation service solutions.

8. Continually updates clients as to the status of each order as required.

9. Pro-actively communicates any service delays or disruptions in service to customers

10. Calls all existing accounts to ensure they are satisfied with the level of service received. Suggests improvements that Kelron can make to increase their level of satisfaction. Inquires about additional available shipments to increase business.

11. Maintains the highest professional relations at all times in any dealings with any Kelron clients, Kelron employees, or outside suppliers.

12. Solicits referral business from all accounts. Advises all pick-up and delivery points about Kelron in an attempt to solicit new business.

13. Provides office support duties such as answering phones, taking messages and transferring phone calls to the appropriate personnel.

14. Performs related duties as assigned by the Customer Service Supervisor, Operations Manager and General Manager.

REQUIRED KNOWLEDGE, ABILITY AND SKILLS

Effective communication, telephone and organizational skills are required skills for this position. A strong customer service orientation, coupled with an ability to work effectively in teams is also required. Must have the ability to problem-solve and multi-task efficiently. Additionally, a strong sense of urgency is required. Must be able to operate efficiently in a Windows environment.

QUALIFICATIONS

A minimum high school diploma or equivalent is required for this position. Experience handling clients over the phone is preferred, but not required. Experience related to the transportation industry would be an asset. Must possess an ability to effectively assess and identify clients' unique needs and wants over the phone.

WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This individual understands respects, promotes and adheres to the workplace Health & Safety rules and regulations.

Kelron Logistics is an equal opportunity employer, offering a professional, friendly and safe work environment. Applicants must be legally entitled to work in Canada.

Kelron Logistics appreciates all applicants for their interest; however, only those selected for an interview will be contacted.

All interested applicants please submit their resume to: jobs@kelron.com